Zenai Jewelry Co. Return and Exchange Policy

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At Zenai Jewelry Co., we are committed to providing high-quality, hypo-allergenic, gold-plated, and non-tarnish jewelry that meets the highest standards of craftsmanship. Due to the nature of our products and for the safety and satisfaction of all our customers, we have established the following return and exchange policy.

 

1. No Returns Policy

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For hygiene, safety, and quality assurance reasons, we do not accept returns on any jewelry items. This policy helps us maintain the integrity and quality of our products and ensures that each piece of jewelry is brand-new and unworn.

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2. Exchanges for Damaged Items

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If you receive a damaged item, we sincerely apologize for any inconvenience this may cause. You are entitled to an exchange or refund for any items that arrive damaged. Please follow these steps to process an exchange:

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• Timeframe: You must notify us of any damage within 5 business days of receiving your item.

• How to Contact Us: Email us at zenaijewelry@gmail.com with your order number, a description of the damage, and clear photos of the item.

• Exchange Process: Once your claim is reviewed and approved, we will provide instructions for returning the damaged item. Upon receipt of the damaged item, we will promptly send out a replacement. If a replacement is not available, you may opt for a full refund.

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3. Lost Shipments

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In the unfortunate event that your shipment is lost in transit, please contact us as soon as possible:

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• Lost Shipment Resolution: If your tracking information shows that the package was not delivered or has gone missing, we will offer you the option to either receive a replacement of the item(s) at no additional cost or a full refund of your purchase.

• How to Contact Us: Email us at zenaijewelry@gmail.com with your order number and tracking details.

 

4. Refunds for Damaged or Lost Items

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Refunds will only be issued under the following circumstances:

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• If the item you received is damaged and a replacement is not available.

• If your shipment is confirmed as lost in transit.

 

Refunds will be processed to the original method of payment within 7-10 business days of the approval of your refund request.

 

5. Additional Information

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• Zenai Jewelry Co. reserves the right to deny any exchange or refund request if it does not meet the conditions outlined in this policy.

• This return and exchange policy does not cover damages caused by misuse, accidents, or alterations.

 

For any questions or concerns about our return and exchange policy, please contact us at zenaijewelry@gmail.com. We are here to ensure your satisfaction and appreciate your understanding and cooperation.